Post by account_disabled on Dec 10, 2023 7:09:12 GMT 1
If you are a merchant I guarantee you that one day you will encounter an upset customer. Because no matter how hard we try to prevent mistakes, Whether it's the product, the delivery, or yourself as the service provider, it can always happen. And if you don't prepare to deal with it well Customers may also be more upset than before. You may even go so far as to post a thread accusing your store of damage. But don't worry, today Pimploen has methods for dealing with temperamental customers for everyone to read and apply. 1. Be mindful and listen to your customers.
When a customer is very upset come and argue with you Whether it's through a Facebook message, Line message, or a comment (this is the worst because other customers can see it), the first thing you need to do is calm down. Even though we can see that the matter he is criticizing Email Data is not our fault. It is a force majeure event. No matter what, try to listen to your customers. Let him vent all his dissatisfaction. Because sometimes angry people just need to find an outlet to vent their emotions. I want someone to listen. 2. Reply with reason Once the customer has said everything he wants to say, we gently repeat his problem and explain logically what is causing it. Even if the problem is not caused by you or your store.
But if we know the source of the problem, we can tell the customer as well. It's not that we admit we're wrong. But it is about helping customers understand the problem. Because sometimes understanding things better will help reduce anger and anger as well. 3. Apologize sincerely After discussing the problem The seller apologized sincerely. Even if you are not at fault and are not involved in the mistake. You can still express your condolences. You should also show your customers that you are eager to help them solve their problems. Even if he doesn't see the good you're doing right now.
When a customer is very upset come and argue with you Whether it's through a Facebook message, Line message, or a comment (this is the worst because other customers can see it), the first thing you need to do is calm down. Even though we can see that the matter he is criticizing Email Data is not our fault. It is a force majeure event. No matter what, try to listen to your customers. Let him vent all his dissatisfaction. Because sometimes angry people just need to find an outlet to vent their emotions. I want someone to listen. 2. Reply with reason Once the customer has said everything he wants to say, we gently repeat his problem and explain logically what is causing it. Even if the problem is not caused by you or your store.
But if we know the source of the problem, we can tell the customer as well. It's not that we admit we're wrong. But it is about helping customers understand the problem. Because sometimes understanding things better will help reduce anger and anger as well. 3. Apologize sincerely After discussing the problem The seller apologized sincerely. Even if you are not at fault and are not involved in the mistake. You can still express your condolences. You should also show your customers that you are eager to help them solve their problems. Even if he doesn't see the good you're doing right now.